Return policy

Return Policy for Storage Containers
 

1. Return Period:
   Customers may return unused storage containers within 30 days of delivery or pickup. Returns outside this window may be subject to approval on a case-by-case basis.

2. Condition of Return:
   Returned storage units must be in the same condition as when received, free of significant damage or modifications. If the unit is modified (e.g., customizations for cyclone ratings, AC systems), returns will not be accepted unless the modification was performed by us and deemed faulty.

3. Return Process:
   To initiate a return, please contact our customer support team at [sale@vancontainers.co.za]. A return authorization will be provided along with instructions for shipping or pick-up arrangements.

4. Shipping Costs:
   Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We will arrange pick-up for large units, and shipping costs will be deducted from your refund.

5. Refunds:
   Once we receive and inspect the returned unit, we will issue a refund to the original payment method within 14 business days, less any applicable fees for damage or missing components.

6. Exemptions:
   Custom-built or modified containers (e.g., cyclone-rated, insulated, or AC-equipped) are non-returnable unless defective or damaged upon delivery.